Information for parents

Telford and Wrekin and Wrekin Hockey Club Junior Development Group Safe Guarding Policy for Children and Young People involved with the Telford and Wrekin and Wrekin Hockey Club September 2010

CONTENTS PAGE FOREWORD .............................................................................

SECTION ONE Introduction ……………………………………  

SECTION TWO Recognising Abuse or Poor Practice..…………

 SECTION THREE Bullying ………………………………………..  

SECTION FOUR Roles and Responsibilities ……………………..

SECTION FIVE Taking Appropriate Action …………………….

SECTION SIX Recruitment and Selection, Coaches and Volunteers

SECTION SEVEN Good Practice Procedure……………………………...

SECTION EIGHT Useful Contact Details ………………………….


APPENDIX 1 Procedures to Manage Cases of Poor Practice

APPENDIX 2 Terms of Reference for Child Protection Officer  

APPENDIX 3 Code of Conduct …….…………………………  

APPENDIX 4 Anti Bullying Guidelines………………………. .

APPENDIX 5 Personal Details Form …………………………..  

APPENDIX 6 Incident Report Form ……………………………

APPENDIX 7 Photographic Images ……………………………


Telford and Wrekin Hockey Club recognises its moral and legal obligation to ensure that, the coaches and volunteers who have a responsibility for young people within the Club provide them with the highest possible standard of care and it will endeavour to do so. Through the implementation of a policy for the Welfare of Young People and the support of its personnel, Telford and Wrekin will endeavour to maintain the professionalism and safeguards of good practice which are associated with the game of Hockey. The policy outlines the following key areas: • It recognises the responsibility of all those involved in the Club to safeguard and promote the interests and well being of the young people with whom they are working • It provides a framework on the recruitment, selection, suitability and deployment of individuals working with young people • It emphasises the value of working closely in partnership with coaches, parents, professionals and volunteers to protect children and young players from harm and discrimination. • It acknowledges that abuse does take place in sport and that raising awareness and understanding of the main forms of abuse and establishing communication and reporting procedures if abuse is suspected will further safeguard the young players, coaches and all others working within the Club.


1.1 Anyone under the age of 18 within Telford and Wrekin should be considered as a young person for the purposes of this document.

1.2 The welfare of all young people is paramount.

1.3 All young people, whatever their age, gender, culture, ability, language, religious belief, racial origin, and/or sexual identity should be able to enjoy the game in a fun, environment safe from abuse of any kind.

1.4 All suspicions and allegations of abuse will be taken seriously and responded to swiftly and appropriately.

1.5 All individuals within Telford and Wrekin who work with young people will be made aware of good practice in order to try to ensure that they are not placed in situations where unmerited allegations are made.

1.6 Telford and Wrekin will work with parents/carers to try to ensure that all youngsters with the Club enjoy the game in a safe environment.

1.7 Telford and Wrekin recognises the statutory responsibilities of Social Services Departments and the Police to ensure the welfare of young people and is committed to complying with Local Area Child Protection Committee Procedures.

1.8 For the purpose of this Policy, the word “Personnel” means Captain Coach, Manager, Umpire, Committee Member and any other Adult in whatever role including Spectators.

SECTION TWO – RECOGNISING ABUSE or POOR PRACTICE In order to provide young people within Telford and Wrekin with the best possible experiences and opportunities in club Hockey, it is imperative that all involved operate within an accepted ethical framework and demonstrate exemplary behaviour. This not only ensures that Telford and Wrekin makes a positive contribution to the development of young people and safeguards their welfare, but also protects all Telford and Wrekin Personnel from false allegations of abuse or poor practice. It is not always easy to differentiate poor practice from abuse, albeit intentional or unintentional. It is not, therefore, the responsibility of adults within the Club to determine whether or not abuse is taking place. It is however their responsibility to try to identify poor practice and possible abuse whenever and wherever it may occur and to act if they have a concern about the welfare of a young person/s. The four main types of abuse are:


2.1 In a hockey situation, emotional abuse may occur when, a player is provided with repeated negative feedback.

2.2 A young player’s efforts to progress are repeatedly ignored.

2.3 When performance levels above those which the young player is capable of are repeatedly demanded, and/or the winning ethic is over emphasised. ABUSE BY NEGLECT

2.4 In a hockey situation neglect may occur when:

2.5 Young players are left alone without proper supervision.

2.6 A young player is exposed to unnecessary heat or cold without fluids or protection.

2.7 A young player is exposed to an unacceptable risk of injury.


2.8 In a hockey situation physical abuse may occur when:

2.9 Personnel expose young players to exercise / training which disregard the capacity of the player’s immature and growing body.

2.10 Personnel expose young players to overplaying, over training or fatigue.

2.11 Personnel expose young players to alcohol, or give them the opportunity to drink alcohol below the legal age.

2.12 Personnel expose young players to performance enhancing drugs and recommend that they take them. SEXUAL ABUSE

2.13 The close proximity of Personnel to young people provides opportunities for potential abusers to exploit their position of trust to sexually abuse.


3. Bullying is not always easy to define and will not always be an adult abusing a young person. It may be that the bully is a young person. There are three main types of bullying: • Physical e.g. hitting, kicking, theft. • Verbal e.g. racist or homophobic remarks. • Emotional e.g. persistent negative feedback. All of these will include: Deliberate hostility and aggression towards a victim

3.1 A victim who is weaker and less powerful that the bully or bullies.

3.2 An outcome which is always painful and distressing for the individual.

3.3 Bullying behaviour may also include other forms of violence, including

3.4 Sarcasm, spreading rumours, persistent teasing.

3.5 Tormenting, ridiculing, humiliation.

3.6 Racial taunts, graffiti, gestures.

3.7 Unwanted physical contact or abusive offensive comments of sexual nature. The competitive nature of Hockey makes it a potential environment for the bully. This may manifest itself in some of the following ways:

3.8 A parent who pushes too hard.

3.9 A coach who adopts a win at all costs philosophy.

3.10 A player who intimidates others.

3.11 An official who is over officious. The Club has anti-bullying guidelines. (See appendix 2)


4 To appoint a Child Protection Officer who will act as the first point of contact for concerns about the welfare of young people (see appendix 2 for Terms of Reference).

4.1 To accept that all Officers and Committee Members have a responsibility in this area and be prepared to respond to any indication of poor practice or abuse and to put in place structures and systems to ensure that this is followed in practice.

4.2 To adopt and implement a policy of Best Practice for all adults working with young people (see section 7 and appendix 3).

4.3 To endeavour to ensure all relevant Officials who have regular supervisory contact with children or a management responsibility for those working with young people undertake a Criminal Records Bureau disclosure.

4.4 To endeavour to ensure that relevant training is available for all those working with young people.

4.5 To identify a disciplinary panel which, where necessary, will be convened to hear any case (see appendix 1) Coaches and Managers Responsibility

4.6 Be familiar with and adhere to the Telford and Wrekin Child Protection Policy and Best Practice Guidelines.

4.7 Undertake any relevant training identified by the Club.

4.8 Undertake a Criminal Record Bureau disclosure.

4.9 To keep written records of player medical information, commitment to other sports which might contribute to “over-playing”, attendance, parent contact details. Parents

4.10 Ensure the Club has relevant details relating to their son/daughter.

4.11 Share any concerns initially with the Telford and Wrekin Child Protection Officer.

4.12 Be involved in and supportive of Telford and Wrekin Activities and Personnel.

4.13 Assist in the supervision of the young player where able and when appropriate.

SECTION FIVE - TAKING APPROPRIATE ACTION CONCERNS ABOUT POOR PRACTICE AND POSSIBLE ABUSE WITHIN OLTON This relates to anyone working with young people within Telford and Wrekin– described as “Personnel”. The Club will take all allegations seriously and appropriate action will be pursued. POOR PRACTICE: Constitutes any behaviour which contravenes the Code of Conduct (Appendix 3) and Telford and Wrekin Good Practice Procedure in the Hockey setting (section 7)


5.1 Telford and Wrekin CPO to be informed immediately.

5.2 Compile full written record of what has been said, heard and/or seen as soon as possible.

5.3 Telford and Wrekin CPO will report the matter to the England Hockey for guidance Following guidance that the issue is POOR PRACTICE the Telford and Wrekin CPO should follow disciplinary procedures for a first report of poor practice (See appendix 1)

5.4 Forward a written report on action taken to Telford and Wrekin Committee

5.5 If an individual is identified by as being guilty of poor practice on subsequent occasions then the CPO, in consultation with Telford and Wrekin Committee, may conclude that the issue constitutes abuse. The incident may identify a Training Need but in more serious cases the individual may be removed from their post or other disciplinary action taken. ABUSE: Following guidance that the issue is ABUSE the CPO should be advised immediately and the Personnel in attendance should:

5.6 If the young person requires immediate medical attention ensure an ambulance is called and the doctor informed that the concern relates to Child Protection.

5.7 The CPO may refer the allegation to Police or Social Services. They will give advice relating to the contacting of parents/guardians.

5.8 The CPO will inform the Committee and forward a written report utilising the Incident Referral Form


5.9 Concerns reported to the CPO or telephone 999 in an emergency.

5.10 The CPO may well approach the child’s School to establish any knowledge of the situation.

5.11 The CPO may then seek advice from England Hockey and/or NSPCC. If there is any delay in receiving advice contact may be made with Social Services depending on the seriousness of the case as viewed by the CPO.

5.12 If a formal referral is made, make it clear to Social Services/Police that this is a Child Protection referral.

5.13 Parents/carers should only be contacted following advice from Social Services.

5.14 In all cases every effort will be made by Telford and Wrekin to ensure confidentiality is maintained Information will be handled and disseminated on a need to know basis. This will include the following people. • The Telford and Wrekin CPO • Designated Officers within the Club • Person making the allegation • Social Services and Police • Parents of the young person alleged to have been abused Non-action is not an option. “The welfare of a young person is paramount”. Delay in acting can increase the risk to a child.

SECTION SIX - RECRUITMENT & SELECTION, COACHES & VOLUNTEERS Telford and Wrekin recognises that anyone may have the potential to abuse young people in some way and will therefore, as far as possible, endeavour to ensure that unsuitable people are prevented from working with young people within the Hockey environment. The Club recognises that under the Protection of Children Act 1999 all individuals working on behalf of the Club are treated as employees whether paid or volunteers. Accordingly, the Telford and Wrekin Committee will make all Appointments and may carry out the following recruitment checks:

6.0 Advertising If any form of advertising is used to recruit staff, it may reflect the • Responsibilities of the role • Level of experience or qualification required ( e.g. working with children an advantage) • The Telford and Wrekin stance on Child Protection • 6.1 Applications • All adults who are in contact with young people, whether paid or voluntary should complete a Personal Details Form (See appendix 5). •

6.2 Checks and References All adults working on behalf of the Club will be subject to CRB disclosure.

6.3 Interview/induction • Where appropriate e.g. all appointments may be subject to a formal interview • All staff, paid or voluntary, working with young people may undergo an induction process where o Coaching qualifications, if applicable are verified o Training needs are identified o Codes of Conduct and Good Practice Procedures are signed up to o The roles, responsibilities and expectations of the role are clarified o Child Protection Procedures are explained and training needs established

6.4 Training Telford and Wrekin will try to offer training which will enable all adults working with young people to recognise their responsibilities with regard to their own good practice. Telford and Wrekin will attempt to offer the following opportunities to adults working with young people • Guide to Best practice and Child Protection • An appropriate Hockey Coaching Course. 

SECTION SEVEN – Telford and Wrekin GOOD PRACTICE PROCEDURE The following section sets out Good Practice Procedure which all those involved in the delivery of Hockey must seek to achieve.

7.1 Good Practice Procedures

7.1.1 Telford and Wrekin has in place a Child Welfare & Procedures Policy

7.1.2 A designated officer of the Club will be appointed Child Protection Officer [CPO]

7.1.3 This Child Welfare & Procedures Policy will be freely available upon request to show the Club’s commitment to providing a safe environment for young people.

7.1.4 Telford and Wrekin will attempt to provide training opportunities for adults who work with young people.

7.1.5 Parents/carers will be made aware of what the Club is doing and also the correct procedure to express any concerns..

7.1.6 Telford and Wrekin will endeavour to ensure that all discrimination is challenged and prohibited

7.1.7 Telford and Wrekin will endeavour to ensure that adults who regularly supervise young people undertake CRB disclosure

7.1.8 Telford and Wrekin will endeavour to ensure guidelines are in place to control and monitor the use of photographic images of children ( see appendix 8)

7.1.9 Telford and Wrekin has anti-bullying guidelines [see appendix 4]

7.1.10 Telford and Wrekin may occasionally monitor coaches and provide them with feedback.

7.2 Telford and Wrekin Good Practice Procedure for Coaches and Officials

7.2.1 Always be publicly open when working with young people. Avoid situations where you and an individual child are completely unobserved.

7.2.2 Hockey is a physical game. Situations may well occur when, in order to teach or coach certain techniques, it is necessary to make contact with the player.

7.2.3 Contact or touching which is inappropriate (not directly related to the coaching context) or aggressive, will not be tolerated.

7.2.4 If groups are supervised in changing rooms, it should be gender appropriate.

7.2.5 Where teams compete away from home they should always be accompanied by at least one approved female adult and another adult.

7.2.6 Coaches must place the well-being and safety of the player above the development of performance. Coaches should: • Avoid overplaying of players (particularly talented players). Prior to Tournament selection, all players need and deserve equal opportunity to play • Remember that young people play for fun and enjoyment and that winning is only a part of it • Motivate youngsters through positive feedback and constructive criticism • Never allow young players to train/play when injured. • Ensure equipment and facilities are safe and appropriate to the age and ability of the players.

7.2.7 Coaches should hold appropriate coaching qualifications or have recognised relevant experience in hockey

7.2.8 Coaches should keep up to date with knowledge and technical skills and should be aware of their own limitations. Coaches should only work within the limitations of their knowledge and qualifications

7.2.9 Coaches must ensure that the activities which they direct or advocate are appropriate to the age, maturity and ability of the players.

7.2.10 Coaches should always try to promote the positive aspects of their sport (e.g. fair play), and never condone rule violations.

7.2.11 Coaches must consistently display high standards of personal behaviour and appearance.

7.2.12 Coaches should never overtly criticise players or use language or actions with the intent to cause the player to lose self esteem or confidence. .

7.2.13 People should not be allowed to drink alcohol or encouraged to drink alcohol if they are under the legal age to do so. Practice to be avoided Everyone should also be aware that, as a general rule, it does not make sense to: • Spend amounts of time alone with young people away from others. • Take young people alone on car journeys, however short. If it should arise that such situations are unavoidable they should only take place with the full knowledge and consent of someone in charge of the player and/or a person with parental responsibility for the player. If you accidentally hurt a player, or cause distress in any manner, or the player appears to respond in a sexual manner to your actions, or misunderstands, or misinterprets something you have done, report the incident to a colleague supported by a written report of the incident as soon as possible.

7.3 Practice that is prohibited by Telford and Wrekin Hockey Club Individuals should never;

7.3.1 Take young people to their home or other secluded places where they will be alone.

7.3.2 Engage in rough, physical games, sexually provocative games or horseplay with young people.

7.3.3 Take part as player, unnecessarily, in any games or training sessions with young people. If there is a need for an adult to facilitate learning within a coaching session this should be done with the utmost care and with due regard to the safety and well being of the young players.

7.3.4 Share a room with a young person unless the individual is the parent/guardian of that young person.

7.3.5 Allow any form of inappropriate touching.

7.3.6 Make sexually suggestive remarks to a young person, even in fun.

7.3.7 Use inappropriate language or allow young players to use inappropriate language unchallenged.

7.3.8 Allow allegations by a young person to go unchallenged, unrecorded, or not acted upon.

7.3.9 Do things of a personal nature for a young person that they can do for themselves unless you have been requested to do so by the parents/carer (Please note that it is recognised that some young people will always need help with things such as lace tying, fitting GK kit).

7.3.10 Depart any hockey training or match until the safe dispersal of all young people is complete.

7.3.11 Cause an individual to lose self esteem by embarrassing, humiliating or undermining the individual.

7.3.12 Treat some young people more favourably than others.

7.3.13 Agree to meet a young person on your own on a one to one basis.

7.4 POSITIONS OF TRUST All adults who work with young people are in a position of trust which has been invested in them by the parents, the sport and the young person. This relationship can be described as one in which the adult is in a position of power and influence by virtue of their role. In hockey most adults in a position of trust recognise there are certain boundaries in the coach/player relationship which must not be crossed in terms of the relationship with the young player. The relationship is no different to that between a school teacher and the pupils in their care. Telford and Wrekin code of conduct on the Abuse of Trust

7.4.1 Any behaviour, which encourages a physical, or emotionally dependant relationship to develop between the person in a position of trust and the young person in their care, must be avoided.

7.4.2 All those within Telford and Wrekin have a duty to raise concerns about the behaviour of coaches, officials, volunteers, administrators which may harmful to young people in the Club, without prejudice to their own position.

7.4.3 Allegations relating to a breach of the code of conduct will be investigated according to Telford and Wrekin disciplinary procedures.

SECTION EIGHT – USEFUL CONTACT DETAILS Telford and Wrekin Child Protection Officer Richard Rose: 01952506828 Mobile Number: 07764277227 E-Mail: NSPCC Helpline Telephone: 0808 800 5000 Asian Helpline: 0800 096 7719 Deaf Users Textphone: 0800 056 0686 This is a 24 hour free and confidential telephone Helpline that provides counselling, information and advice to anyone concerned about a child at risk of ill treatment or abuse. Child Protection in Sport Unit (CPSU) Local Social Services Hockey England CPO – Telephone 01908 544644 ______________________________________________________________________________ APPENDIX 1 Telford and Wrekin Hockey Club procedures to manage cases of poor practice Poor Practice is defined as any behaviour which contravenes the guidelines set out in this Child Welfare & Procedures Policy.

1. Once an incident is reported to the CPO he/she should decide whether the allegation is poor practice, bullying or abuse consulting with other parties as necessary.

2. Should the incident be considered as a case of poor practice, in consultation with the Committee a decision will be made whether or not to suspend, temporarily, the person accused. Each case will be considered on its merits.

3. A disciplinary hearing may be called by Telford and Wrekin Hockey Club who will have regard to the following: • No person who has been involved in bringing the case to the disciplinary hearing should sit on the panel • If the case relates to poor coaching practice, sound experience in this field must be represented.

4. The accused will be advised of receipt of the report and provided with a copy.

5. The accused will be invited to attend the disciplinary hearing which must be held at a convenient time for him/her and with sufficient notice.

6. The accused must be given a fair hearing and have the opportunity to call witnesses.

7. Once the disciplinary panel reaches a decision it must be communicated to the accused and confirmed in writing.

8. A copy of the determination should be sent to England Hockey Power of the Telford and Wrekin Hockey Club Disciplinary Panel

1. Temporary suspension

2. Person may only coach whilst supervised.

3. Coach must attend appropriate Course or Courses.

4. Dismissal.

APPENDIX 2. Terms of Reference for Child Protection Officer.

1. Endeavour to ensure Telford and Wrekin has a Child Welfare & Procedures Policy.

2. Endeavour to ensure any Codes of Conduct and/or Good Practice Procedures are well publicised and adhered to.

3. In consultation with England Hockey attempt to ensure all reported incidents are managed at the appropriate level in line with this Policy.

4. Be aware of local Social Services and Area Child Protection Committee contacts.

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